Case study: Legal design thinking workshop

Colleagues in a meeting writing on post-it notes.

What is design thinking?

Design thinking is a process that provides a human-centred approach to solving problems. It encourages organisations to focus on the people they're creating for, which leads to better products, services, and internal processes. It’s extremely useful in tackling complex problems that are ill-defined or unknown. Design thinking enables understanding of the human needs involved, re-frames the problem in human-centric ways, facilitates the creation of ideas in brainstorming sessions, and promotes a hands-on approach to prototyping and testing.

We use legal design thinking regularly as part of process automation and business transformation strategies.

Design thinking can help your team or organisation:

  • better understand the unmet needs of the people you’re creating for, such as customers, clients and users
  • reduce the risk associated with launching new ideas, products, and services
  • generate solutions that are revolutionary, not just incremental
  • learn and iterate faster

The design thinking process

The five stages of design thinking are: Empathise, Define, Ideate, Prototype, and Test.

The design thinking process used in the legal design thinking workshop

Legal design thinking workshops

iHub's multidisciplinary problem solvers and innovators are expertly trained in design thinking for legal teams and deliver tailored workshops to specifically meet organisational requirements and needs.

Case study: Introducing clients to design thinking and its practical application

The brief

iHub recently delivered a workshop on design thinking to a transportation client who wanted to learn more about legal design thinking concepts and how they could be translated into their service-focused roles.

The workshop

A mixture of knowledge levels in a class of 50 students covered:

  • a framework for design thinking
  • previewing a selection of useful tools
  • how design thinking is applied at Lander & Rogers.

This provided the introductory foundation to brainstorm with a human-centred focus.

How it was delivered

The workshop was delivered remotely and included two interactive activities to encourage hands-on learning. iHub provided examples of design thinking in practice, to broaden the client's understanding of the many situations in which it can provide tangible benefit and impact. As a result of the session, the client has a new outlook on the different ways to approach its next business challenge.

For more information on how design thinking can benefit your organisation, please contact:

Michelle Grossmann
Chief Innovation Officer & Transformation Lead
D +61 3 9269 9159
M +61 409 568 724

All information on this site is of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific legal professional advice. No responsibility for the loss occasioned to any person acting on or refraining from action as a result of any material published can be accepted.

Key contacts

Michelle Bey

Chief Innovation Officer & Transformation Lead

Stephen So

Head of Analytics